Privacy Policy
Last updated: April 29, 2026This Privacy Policy describes Our policies and procedures on the collection, use and disclosure of Your information when You use the Service and tells You about Your privacy rights and how the law protects You.
We use Your Personal Data to provide and improve the Service. By using the Service, You agree to the collection and use of information in accordance with this Privacy Policy.
Interpretation and Definitions
Interpretation
The words whose initial letters are capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.
Definitions
For the purposes of this Privacy Policy:
- Account means a unique account created for You to access our Service or parts of our Service.
- Affiliate means an entity that controls, is controlled by, or is under common control with a party (50% or more ownership).
- Company (referred to as "the Company", "We", "Us" or "Our") refers to Pacific Bay Lending Group, 15030 La Mirada Blvd., La Mirada, CA 90638.
- Cookies are small files placed on Your device containing details of Your browsing history.
- Country refers to: California, United States.
- Personal Data is any information that relates to an identified or identifiable individual.
- Service refers to the Website.
- Website refers to Pacific Bay Lending Group, accessible from https://www.pacificbaylendinggroup.com.
Collecting and Using Your Personal Data
Types of Data Collected
Personal Data
While using Our Service, We may ask You to provide Us with certain personally identifiable information including:
- Email address
- First name and last name
- Phone number
- Address, State, Province, ZIP/Postal code, City
Usage Data
Usage Data is collected automatically when using the Service. This may include Your Device's IP address, browser type, pages visited, time spent on pages, and other diagnostic data.
Tracking Technologies and Cookies
We use Cookies and similar tracking technologies (beacons, tags, scripts) to improve and analyze Our Service. We use both Session and Persistent Cookies for necessary site functions, cookie preference management, and functionality enhancements.
Use of Your Personal Data
The Company may use Personal Data for the following purposes:
- To provide and maintain our Service: Monitoring usage and performance.
- To manage Your Account: Providing access to specific functionalities.
- For the performance of a contract: Fulfillment of purchase agreements or services.
- To contact You: Via email, telephone, SMS, or push notifications for updates and security.
- To manage Your requests: Attending to customer service inquiries.
Retention of Your Personal Data
We retain Your Personal Data only for as long as necessary. We apply different retention periods based on data category:
- Account Information: Duration of relationship plus up to 24 months after closure.
- Customer Support Data: Correspondence and chat transcripts up to 24 months.
- Usage Data & Analytics: Up to 24 months for trend analysis and security monitoring.
Security of Your Personal Data
The security of Your Personal Data is important to Us, but remember that no method of transmission over the Internet is 100% secure. While We strive to use commercially reasonable means to protect Your Personal Data, We cannot guarantee its absolute security.
Children's Privacy
Our Service does not address anyone under the age of 16. If We become aware that We have collected Personal Data from anyone under 16 without verification of parental consent, We take steps to remove that information.
Contact Us
If you have any questions about this Privacy Policy, You can contact us:
- By email: info@pacbaylending.com